-
-
Introduction
The Change Lab (“The Change Lab,” “we,” “our,” or “us”) is committed to protecting the privacy and personal information of visitors, participants, supporters, and users of our website.
This Privacy Policy explains how we collect, use, disclose, and safeguard personal information through our website and related communications. It applies to all individuals who access or interact with our website, programs, services, newsletters, events, or other online offerings.
By using this website, you consent to the practices described in this Privacy Policy.
-
Information We Collect
We may collect personal and non-personal information in the following ways:
Information You Voluntarily Provide
We may collect information you provide directly to us, including:
- Name
- Email address
- Phone number
- Mailing address
- Organization or affiliation
- Contact form submissions
- Information submitted through contact forms
- Newsletter subscription information
- Event registration information
- Survey responses or feedback
- Any other information you choose to provide
Information Collected Automatically
When you visit our website, certain information may be collected automatically, including:
- IP address
- Browser type and version
- Device type
- Operating system
- Referral URLs
- Pages visited and time spent on pages
- Website usage and interaction data
- Cookies and similar tracking technologies
- Analytics data
This information helps us improve website functionality, understand user engagement, and maintain website security.
-
How We Use Information
We may use collected information to:
- Respond to inquiries or requests
- Provide information about our programs, services, and initiatives
- Send newsletters, updates, or communications you have opted into
- Process event registrations
- Improve website functionality and user experience
- Analyze website traffic and engagement
- Personalize content and communications
- Maintain security and prevent misuse
- Comply with legal or regulatory obligations
- Support organizational planning, outreach, and communications activities
We only collect and use personal information for purposes that are reasonable and consistent with applicable Canadian privacy laws.
-
Cookies & Tracking Technologies
Our website uses cookies and similar tracking technologies to improve functionality, understand website usage, and support communications and outreach efforts.
Cookies may be used to:
- Remember user preferences
- Analyze website traffic and engagement
- Improve website performance and user experience
- Measure the effectiveness of communications and campaigns
We may use third-party analytics and communication tools including:
- Google Analytics
- Mailchimp
Google Analytics may collect information such as pages visited, time spent on the site, device information, browser type, and general geographic region based on IP address data.
Mailchimp may collect and process information related to newsletter subscriptions, email engagement, and communication preferences.
These third-party providers may use cookies or similar technologies in accordance with their own privacy policies.
You can control or disable cookies through your browser settings; however, some website functionality may be affected.
-
Third-Party Services
We may use trusted third-party service providers to support website operations, communications, analytics, and outreach activities.
These providers currently include:
- Mailchimp for email newsletters and communications
- Google Analytics for website analytics and performance monitoring
These providers may process personal information on our behalf for the purposes described in this Privacy Policy.
Information shared with these providers may include:
- Email addresses and subscription preferences
- Website usage and engagement data
- Device and browser information
- Analytics and traffic information
We require service providers to maintain reasonable privacy and security protections consistent with applicable laws and industry standards.
We encourage users to review the privacy policies of these third-party services directly.
-
Data Sharing & Disclosure
We do not sell personal information.
We may disclose information in the following limited circumstances:
- To service providers acting on our behalf, including Mailchimp and Google Analytics
- To comply with legal obligations, court orders, or regulatory requests
- To protect the rights, safety, or security of our organization, users, or the public
- In connection with organizational restructuring or operational transitions where permitted by law
- With your consent or at your direction
-
Data Storage & Security
We take reasonable administrative, technical, and physical safeguards to protect personal information against unauthorized access, loss, misuse, disclosure, or alteration.
Security measures may include:
- Secure hosting environments
- Encryption technologies
- Access controls and authentication measures
- Limited access to personal information
- Monitoring and security practices consistent with industry standards
While we strive to protect information, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
-
Your Privacy Rights
Subject to applicable law, individuals may have the right to:
- Request access to personal information we hold about them
- Request correction of inaccurate or incomplete information
- Withdraw consent for certain uses of personal information
- Request deletion of personal information, where appropriate
- Opt out of marketing or promotional communications
To exercise these rights, please contact us using the information provided below.
We may require verification of identity before responding to certain requests.
-
Email Communications & Unsubscribing
If you subscribe to our newsletters or communications, we may send updates, announcements, event information, or other organizational communications through Mailchimp.
We comply with Canada’s Anti-Spam Legislation (CASL) and will only send commercial electronic communications where permitted by law or with appropriate consent.
You may unsubscribe from marketing communications at any time by:
- Clicking the “unsubscribe” link included in emails, or
- Contacting us directly
Please note that we may still send administrative or transactional communications where necessary.
-
Children’s Privacy
Our website is not intended for children under the age of 13.
We do not knowingly collect personal information from children without appropriate consent. If we become aware that personal information has been collected from a child inappropriately, we will take reasonable steps to delete it.
-
International Users
Although our organization is based in Canada, some third-party service providers we use, including Mailchimp and Google Analytics, may process or store information outside of Canada, including in the United States or other jurisdictions.
By using this website, you understand that your information may be transferred to and processed in jurisdictions with different privacy laws than those in your province or country of residence.
-
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes.
Any updates will be posted on this page along with a revised effective date. Continued use of the website after changes are posted constitutes acceptance of the updated policy.
-
Contact Information
If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact:
The Change Lab
Email: sean@thechangelab.ca
Privacy Contact: Sean Meagher, Executive Director
-
Effective Date: May 26, 2026
